Textura – Client Services Consultant
- Deadline for resume submission is Tuesday, October 23.
- This position is based near Chicago in Deerfield IL at our corporate headquarters.
About the Company
Textura is an exciting, innovative and fast-growing company that utilizes proprietary software to bring the power of the Internet to the global construction industry. Textura’s web-based construction collaboration solutions streamline manual processes, eliminate paper and improve communications with the speed and efficiency of online document exchange, automated emails and electronic funds transfer. These services dramatically help general contractors, subcontractors, owners, developers and lenders effectively manage cash flow and financial risk, while substantially reducing costs.
About the Job
As a Consultant in Client Services you will be working as part of a team focused on delivering industry leading customer service, support, and training to Subcontractors, General Contractors, Architects, and Developers. This opportunity will allow you to gain valuable industry experience and learn first-hand what it takes to successfully implement Textura’s full suite of construction collaboration solutions.
What You Should Expect to Do:
- Answer support calls/emails and work with customers to fully understand, troubleshoot, and resolve their issues.
- Assist your team with the implementation of the Textura solution to both new and existing clients.
- Perform internal acceptance testing on new functionality and communicate your testing results to Textura’s IT team.
- Lead web-based and classroom training for both new and current Textura users.
- Master the capabilities of the Textura system and consult our customers on how to most effectively use it within their organization.
- Work with team members to identify, define, prioritize, and implement new system functionality.
What We Expect You to Have:
- A Bachelor of Science
- 0-3 Years of Experience in Customer Service, Accounting, Finance, Computer Science
- Professional Experience in Consulting, Accounting, or Construction
- Exceptional Interpersonal Relationship and Communication Skills
- The Ability to Solve Complex Problems Under Pressure
- Experience in Developing or Re-engineering Business Processes
- High Level of Comfort with Computers and Technology
- A Passion for Performance
- The Ability to Travel (up to 20%)